Shipping Policy

Thank you for shopping with Shadowark.

Processing Time

All orders are processed within 1–3 business days. Once your order has been prepared and shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery time is 7–12 business days, depending on your location and local carrier operations.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email so you can monitor your package every step of the way.

Delays

While most orders arrive within the estimated timeframe, occasional delays may occur due to customs processing, weather conditions, holidays, or carrier issues beyond our control.

Incorrect Address

Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our support team and we will work with you to find a solution as quickly as possible.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team. We are always happy to help.